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Date posted:
18 Dec 2017
Applications close:
30 Jan 2018 |
Millennium Hotels and Resorts is one of New Zealand's largest hotel operators and part of a rapidly expanding international network of hotels. This company has the ability to offer a dynamic career path for those who prove themselves through commitment, talent and results.
- Exciting opportunity to join the Front Office Team
- One of New Zealand's largest hotel operators
- Full time position with immediate start
About the company
Millennium, Copthorne and Kingsgate Hotels are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We pride ourselves on offering an outstanding service experience at each of our 20 hotels for business and leisure guests alike.
About the role
The Grand Millennium Hotel, Auckland we are currently seeking for passionate and dynamic guest focused Chief Concierge to join our busy Front Office Team who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Chief Concierge you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience
Key responsibilities:
- Provide guests with a warm welcome and departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
- Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
- Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
- Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
- Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times
- Monitor appropriate standards of conduct, uniform, grooming, hygiene and appearance of Concierge and bell service team members
- Maintain and control the use of the luggage and storage rooms
- Identifies staff training requirements based on service improvement areas
- Maintains and enforces all quality standards and procedures from guest's pre-arrival, to guest's arrival, during guest's stay and departure
- Assists in ensuring the driveway's orderliness and manages traffic flow in the driveway
- To ensure that all sections have proper coverage of staff at all times.
- To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
- To ensure that guest luggage records are accurately maintained and all special requests are met.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Coordinates guest requests for special services or equipment with the appropriate department.
- Assist with guest luggage when required
- Maintain cleanliness of the Hotel's public areas when required
- Ability to work day and night shifts and tending to guest bar and lounge on occasion
- Leadership of the porter team, senior porter and Assistant Concierge on shift including Delegation of tasks to porters e.g. Room checks, Car park checks, Pool checks.
- Covering the desk whilst Concierge are away/on break
- Following and completing daily check list
- Cash up of Concierge Till
- Guest package safe keeping and tracking
- Organisation of guest and staff postage
Benefits:
- Career development and nationally accredited training opportunities
- Discounted hotel rates nationwide
- Meals on Duty
- Uniform
Key skills and experience:
- Full, clean drivers license (this is a MUST)
- Understanding Hotel Operations
- Minimum 5 years relevant experience in supervisory level of front office in the Hotel industry
- Proven customer service skills
- Excellent English is essential for this position
- Professional manner and impeccable presentation
- Physical capability to lift and transfer guest luggage
- Flexibility to work all shifts including weekends
- Previous experience in a/the Concierge department
- Excellent local Auckland Knowledge e.g. Tours, attractions, Restaurants, directions
- Positive attitude
- Capable with working under pressures
- Flexibility and Availability to cover high business times and sick calls
- Making bookings with Tour operators and attractions, restaurants.
Applicants for this position must have NZ residency or a valid work permit.
If this opportunity interests and you want to join our friendly team, please email or send your CV and cover letter to:
Contact information:
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