The Role

See below the vacancy and the responsibilities as well as the key skills required for the role.



Reservations Manager (Ref: ACT)

Auckland City, New Zealand

Reference: 5997845

We are Copthorne Hotel Auckland City. Together with Millennium and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door. As travellers reignite their passion to explore this region, we need a polished professional with a wide smile to welcome them back.

That's where you come in.

You know how to create the best guest experience and your passion to deliver that drives you and your team every day. You pride yourself on your precision and accuracy and love interacting with customers as much as you enjoy efficiently managing their experience. Previous Front Office or Reservations experience is preferred. An understanding of Opera PMS would be adventageous. This is a full time role working 40 hours per week.

Key to your success will be your ability to identify opportunities to ensure revenue is maximised via multiple booking channels and revenue strategies for the hotel are optimised for yield and occupancy maximisation. Your head for business is complemented by your people skills, as you will also be communicating daily with internal and external clients, conducting site inspections and helping on the front desk. You understand the importance of revenue and tracking reports and are confident to prepare and present them.

We're looking forward to getting Auckland's best hospitality employees back to work and creating the next generation of hotel professionals. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands.

If you're ready to get back to work in a relaxed and sophisticated environment, apply now.


Applications Close: 25 Jul 2022



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