The Role

See below the vacancy and the responsibilities as well as the key skills required for the role.

Duty Manager (Ref:MRO)

Rotorua, New Zealand

Reference: 6045767

  • Full Time
  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty

You're a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on - it's these things that have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

We are Millennium Hotel Rotorua. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door. As travellers reignite their passion to explore this region, we need a polished professional with a wide smile to welcome them back.

That's where you come in.

This is a key role assisting the team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests and ensuring our high customer service standards are maintained.

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure. You are looking for a role where guest comfort and safety is paramount and you are respected for your high standards. Availability for weekend and evening shifts is required.

You have at least 2 years of hotel front office experience, ideally in 4+ star environments and previous management/supervisory experience will be an advantage. You will need your LCQ and First Aid Certificates.

We're looking forward to getting NZ's best hospitality employees back to work. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands.

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

Applications Close: 04 Sep 2022

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